What is Dispatch?
Dispatch is a communication tool that allows patients to communicate with their treatment team.
Does Dispatch replace the nurse call button?
No. Dispatch does not replace the functionality of the nurse call button/light, which has some hardwired safety features, however Dispatch can be used for the vast majority of patient needs.
What is the advantage to using dispatch over the nurse call button?
Dispatch allows the medical staff to understand what the patient needs before walking to the room. This reduces the time it takes to get the patient what they need, and reduces the burden on the treatment team.
How does Dispatch work?
The patient has a device with a list of possible needs - “Restroom” or “Too cold” etc. The patient taps a request and it sends a signal to the staff devices (called a “hub”) which indicates a new request has come in. The staff can respond from the hub and let the patient know that they are on the way.
How should I introduce a patient to Dispatch?
The device is simple, but we find it is useful to orient patients on how to use it, for instance:
“Dispatch is the best way to get a hold of the staff if you need something. You can also use the call light if you have an emergency.”
Which patients should use Dispatch?
We've designed Dispatch to be used by a broad set of patients, but it's not going to work for everyone. Patients need to be:
If a patient is unable to use the device, please sign it out (gear icon -> sign out) and remove from the room (if necessary).
How do I change the room number of the patient Dispatch device?
The dispatch device can be signed out of the current room in Settings, found in the upper right hand corner. Sign into a new room by scanning the corresponding QR code (available in the hub app or on a sheet at the charge desk)
How do I get the QR code for a room?
If there is no paper copy at the PFC or Charge Nurse station, the hub can be used to fetch the QR code. Click on the room you wish to log a new device into and locate the settings icon in the bottom-left corner. Tap the icon and it will bring up the appropriate QR Code.
How should the tablet be set up in the room?
The patient device should be on the bedside table, within reach and facing the patient.
Can the device be turned to face the other way?
Yes! We're in the process of replacing some mounts, but you can loosen the new ones to face the direction that works best.
What does the battery icon indicate?
The patient device is not plugged in.
What does “Battery Low” indicate?
The patient device has less than 20% battery life - please plug it in!
What does "Offline" indicate?
We haven't seen a signed-in device in over 20min - the device is likely out of batteries. Please investigate!
What does “Not Connected” indicate?
No device is currently signed into that room.
What to do if a device isn't responding?
We've noticed that sometimes devices lose their WiFi. Restarting the device (hold down the button on the right side of the screen and tapping restart) should fix it if the VM WiFi is working. Let me know if you had to do this!
What to do if I have a problem that restarting doesn't fix?
Please let us know if you experience any quirks! Call or text Kevin any time of day: (425) 301-1402
